Nothing damages the Client’s trust more than a deceptive refund policy. So we’ve made sure ours is simple and transparent. We strive to keep our clients happy but, if things don’t work out, you can easily cancel your subscription.
Our refund policy below describes the: circumstances under which WLNC will give a refund, the process for claiming a refund, and the responsibility of WLNC in cases resulting in such a claim. By enrolling for any of our services, you are affirming that you accept and agree with all the terms and conditions defined in the refund policy.
Our ultimate objective is to reach a mutually acceptable resolution. In case you are not satisfied and think about requesting a refund, we ask you to spare some time and write to us at [email protected]
for a final dialogue before asking for a refund.1. Coverage & Scope
1.1. Our refund policy includes refunds by WLNC or a website owned and managed by WLNC.
1.2. This policy does NOT have any liability for companies that are not owned or controlled by WLNC or for persons not employed or managed by WLNC.2. Refund Acceptability
We strive to provide the best results vis-a-vis the terms of the contract. However, if you are not satisfied with the quality of work, you must notify us at [email protected]
immediately. We conduct refund investigations on a case-by-case basis guided by the terms below:
2.1. You are entitled to get a partial or full refund (if any) in the event that:
2.1.1. You want to cancel an Annual subscription with unused months. If you no longer wish to use the service, we can refund you the remaining months yet there will be an administrative fees of 50.00 USD.
2.1.2. You failed to cancel your Annual subscription plan in time and this negligence resulted in subscription renewal. You will get a partial refund worth the number of days left in your annual subscription but there will be an administrative fees of 50.00 USD.
2.1.3. You failed to cancel your Monthly subscription plan in time and this negligence resulted in subscription renewal. You will get a partial refund worth the number of days left in your Monthly subscription but there will be an administrative fees of 50.00 USD.
2.1.4. Monthly subscriptions were erroneously charged (double charges, wrong plan, etc.).
2.1.5. No work was rendered to the project (no daily project updates and output).
2.1.6. Services have already been given yet you are not satisfied with the quality of the service. In such a case,, you must notify us at [email protected]
immediately and (if, in a rare event, we fail to reach a middle ground) request a refund for the remaining unused days/months of your monthly/annual subscription.
2.1.7. 7-day Trial plan’s payment is fully refundable based on your request to [email protected]
within the Trial period.
2.2. List of situations were we don’t process refunds:
2.2.1. In case the subscription ends and yet you are dissatisfied with the quality of the work done. After 14 days of completion date, we cannot process a refund for the subscription that has ended.
2.2.2. Project duration extended beyond the forecasted completion date.
2.2.3. Any necessary data or information for successfully completing the project within the agreed timeline was not provided to us in time.
2.2.4. Project delays were caused by a lack of communication from your end.
2.2.5. Failure to update that you halted working on the project for some time.3. Refund Procedure
3.1. To make an official refund request you must write us an email at [email protected]
for the refund requests to be processed. Please include all the relevant details about the refund request, including supporting documentation. Any refund requests that is submitted through any other channel will not be takenput into consideration.
3.2. Once the refund request is received, a refund investigation will commence. These are usually straightforward and are completed within 7 business days. Once the investigation is complete , our WLNC Dispute Resolution Team will email you its decision.
3.3. Any approved refund will be processed within 30 business days of the refund being approved and refunds will be issued to the original source of funds (card/bank account).4. Modifications
We may, at any time, without an early announcement, alter this refund policy from time to time. You, therefore, are requested to review this policy regularly. Your sustained use of the WLNCs’ services automatically signifies your acceptance of the same thereof after any such alterations.5. Additional information
5.1. WeLoveNoCode operates in a subscription service model.
5.2. WeLoveNoCode reserves the right to grant or decline refund requests.
If you need clarification or questions about this policy, our Client Support Specialists are ready to assist you via [email protected]
or chat on app.welovenocode.com